PRODUCT AVAILABILITY
Are the products I find on the website all available?
Yes, all products located on our website are available.
Can I order products not available on the site?
There is no possibility to order unavailable products.
SHIPMENTS, DELIVERIES AND RETURNS
How much is shipping?
Can orders also be shipped abroad?
Yes, it is possible to ship orders abroad.
What are the processing times for an order?
How can I track my shipment?
All shipping services have a tracking code that comes
sent via email from the moment the shipment took place. With the code received it will be possible to follow the status of the order (with some couriers the code will be active 24 hours after shipping).
How does product return work?
You have the right to return the products within 14 days of receiving them. To make a return you must send an email to the following email address: info@donvincenzo.eu
PAYMENTS
How can I pay for an order?
All payment methods are listed during checkout
Below we list some of them: Credit/debit cards, Paypal etc.
Is payment by credit/debit card secure?
Once you have selected the Credit/Debit Card payment method you will be redirected to the secure portal with encryption of data transmission and respecting the processing of sensitive data. The Donvincenzo.eu website does not store card data in any way.
Can I pay for an order by cash on delivery?
No, due to company choice it is not possible to pay by cash on delivery.
QUALITY CONTROL INFORMATION
What should I do if the purchased product is altered or finds anomalies of various kinds?
You need to write an email to the email address info@donvincenzo.eu reporting the anomaly, indicating the item, lot, expiration and attaching a descriptive photo.